ESE & AAE Member · Straumann · Neodent · Nobel Biocare · Since 1985
When you write to GC Clinic, your message reaches a coordinator — a multilingual native speaker, not a callcenter. The first reply arrives in under 15 minutes. From there, your case is handed to Dr. Cansu Öztürk, who reviews every international file personally.
Patients writing from abroad usually share the same quiet concern: who actually picks up the phone in Istanbul, and in what language. We built the first contact at GC Clinic to answer that concern before it is voiced. Your coordinator is a single, multilingual human — not a chatbot, not an interpreter relay, not a sales desk. She or he reads your message, replies in your own language under 15 minutes, and connects your file to the clinical team in the same hour.
A short video introduction from the coordinator who will be your first point of contact.
This is the verbatim script the coordinator will read. The video will be in English, with subtitles in German, French, Italian, Spanish, Dutch, and Turkish.
Hello. I am your coordinator at GC Clinic, here in Nişantaşı, Istanbul. When you write to us, your message comes to me first — not to a callcenter, not to an automated assistant, not to a sales desk. Our coordinator team speaks English, German, French, Italian, Spanish, Dutch, and Turkish, as native speakers. You will be answered in your own language. On WhatsApp, my first reply reaches you in under 15 minutes, seven days a week, weekends included. In those first minutes I read your message carefully, ask two or three questions to understand your situation, and prepare your file for Dr. Cansu Öztürk. She reviews every international case herself and returns an indicative plan, in writing, within four hours. You will receive that plan in your own language, and, if you would like, a 15-minute video call with the clinical team. There is no obligation at any point. I will be the person who picks up your message.
From the first message to the final check, your case is held by three people — in this order.
A multilingual native speaker, on WhatsApp, replying in under 15 minutes. Reads your message in your own language, asks two or three clarifying questions, and prepares the file for the clinical team. Stays your single point of contact through planning, treatment, and aftercare.
Endodontist (DDS, MSc), former Assistant Professor and Head of the Department of Endodontics at Yeni Yüzyıl University, and clinical lead at GC Clinic since 2019. Reviews every international file personally before the plan is sent. Plans and follows your treatment from the first consultation to the final check, with the senior team she has built.
A free 15-minute video consultation, with no obligation to book. A written indicative plan in your own language. Time to read it, share it with your dentist at home, and ask further questions. No pressure, no scarcity tactics, no expiring quotes.
Our coordinators are native speakers of the languages they answer in — not interpreters working through a script. From the first WhatsApp message to the final aftercare note, you stay in your own language.
WhatsApp is our primary channel — quicker than email, less intrusive than a phone call, and easier across time zones. During local business hours (09:00–21:00, Istanbul, GMT+3) the coordinator replies in under 15 minutes. Outside those hours, including weekends, the reply arrives in under 30 minutes. Email and the contact form are also available, but slower; we recommend WhatsApp for the first message.
Yes. Our coordinator team includes native speakers of English, German, French, Italian, Spanish, Dutch, and Turkish. Your message is routed to the coordinator who matches your language, and that same person stays with your case through treatment and aftercare. No interpreter relay.
No. The coordinator is a clinical liaison, not a sales agent. There are no commissions on bookings and no scripted closes. The role is to gather your information accurately, route it to Dr. Cansu Öztürk, and answer your questions honestly — including the answer that GC Clinic may not be right for your case.
Your message will be read. The coordinator team covers WhatsApp seven days a week. Outside local business hours the reply usually arrives within 30 minutes; during business hours, under 15. The first reply is from a person — not an automated acknowledgement.
No. The first WhatsApp exchange, the written indicative plan, and the 15-minute video consultation are all free and without obligation. You are free to take the plan to your dentist at home, ask for a second opinion, or simply read it and decide later. We do not chase, and we do not use deadline pressure.
One WhatsApp message is enough to start. Your coordinator reads it, replies in your own language under 15 minutes, and prepares your file for Dr. Cansu Öztürk — no commitment, no quotes that expire, no pressure to book.
