ESE & AAE Member · Straumann · Neodent · Nobel Biocare · Since 1985
For UK Patients · Aftercare Protocol

Aftercare: "If anything goes wrong, we fly you back."

Your routine aftercare happens at home, with your UK dentist. Our responsibility reaches you there. NHS-compatible records for your dentist, structured remote follow-up on WhatsApp, and — for covered complications inside the warranty period — a contractual return-flight clause. Written, in your treatment agreement, before you book anything.

Two-layer model

How we organise your aftercare.

GC Clinic aftercare works in two layers. Layer 1 is live today. Layer 2 is a forward-looking differentiator we are building across our eight home markets — not a precondition.

✓ Layer 1 · live today

Clinic warranty + remote follow-up

  • Written warranty: 10 years on implant fixtures · 5 years on crowns/veneers · 2 years on endodontic re-treatment · 1 year on soft-tissue grafts
  • Lot certificate: For every material placed. Your UK dentist can continue routine care with full visibility.
  • WhatsApp follow-up: 2 weeks · 3 months · 6 months · 12 months · annually thereafter
  • Video consultation: Available on request whenever a concern comes up
  • Return flight for covered complications: Flight, accommodation, corrective treatment — at our cost
◆ Layer 2 · in development

Local partner-dentist network

  • Partner dentists planned across our top incoming destinations (London, Manchester, Birmingham, Edinburgh, Glasgow first for UK)
  • Equivalent networks being qualified across our eight home markets (UK · Germany · Austria · Switzerland · Netherlands · France · Italy · Spain)
  • Role: local scan + X-ray + emergency triage, report relayed to Dr. Öztürk
  • Phased build — not a precondition. When you enquire we tell you honestly what exists near you today.
Your aftercare timeline

From the day you fly home — to 10 years later.

Day 0

Flight home with complete documentation

You leave with a digital records pack: surgical report, lot certificates for every material, CBCT data, aftercare schedule and your signed warranty. NHS-compatible and recognised by every UK dentist.

2 wks

First remote check-in

WhatsApp photo review. Ask anything — pain, swelling, healing progress, bite comfort. Dr. Öztürk replies personally during clinic hours, typically within 30 minutes.

3 mo

Healing at the halfway mark

For implants — osseointegration check via photographs. For veneers and crowns — bite function and gum margin review. 15-minute WhatsApp video consult.

6 mo

Check-up with your UK dentist

We ask you to see your UK dentist for a clinical review — this is your part of the protocol. They open the lot certificates, understand the system, and send us the report. We archive it against your warranty file.

12 mo

Annual review

Annual photo review via WhatsApp plus your UK dentist's report. From here on, yearly — for 10 years (the implant warranty period), with NHS-compatible records updated on file after every review.

If
concern

Reachable whenever something comes up

WhatsApp emergency channel: SLA response within 24 hours, faster in clinic hours. Video consultation within 48 hours. For covered complications in the warranty period: return flight organised — at no cost to you.

For covered complications

"We bring you back to Istanbul."

If a covered complication occurs within the warranty period, we organise everything. You pay nothing extra. Written into your treatment agreement, before you book.

Flight
UK – Istanbul return, economy
Accommodation
4★ partner hotel for the full stay
Treatment
Full corrective work and follow-up
Transfer
Airport – hotel – clinic shuttle

What "covered complication" means: a material or treatment fault attributable to the clinic inside the warranty period — for example, implant failure from a material weakness, crown fracture from a fit issue, or occlusion problems. Not covered: trauma (accidents, sports impacts), documented poor oral hygiene, missed annual reviews, smoking beyond documented thresholds. The full list is in your warranty document — readable before you book.

Your documentation

What your UK dentist receives.

When you see your UK dentist for a routine check-up, you arrive with a complete clinical file. Nothing improvised. Nothing they have to guess.

  • Manufacturer certificate for every implant, abutment and crown — with lot number, production date and your name. Verifiable directly on the manufacturer's website.
  • Surgical report — anaesthesia used, instruments, placement technique (including guided surgery where applicable), osseointegration schedule.
  • CBCT data (3D) and post-op panoramic X-ray. DICOM format — readable by every UK dental software.
  • Occlusal plan — especially important for All-on-4 or full-mouth rehabilitation. Your UK dentist knows exactly how the bite was calibrated.
  • Aftercare schedule — check-in dates, photo-review intervals, and Dr. Öztürk's direct contact for any clinical question.
  • Signed warranty document — with your name, signed by Dr. Öztürk, showing warranty periods per component.
Frequently asked

About aftercare in the UK.

What happens if something goes wrong after my treatment in Istanbul?

For a covered complication within the warranty period, we fly you back to Istanbul — return flight, accommodation and corrective treatment at our cost. For routine follow-up, your UK dentist continues your care — they receive the full NHS-compatible records pack including lot numbers for every material placed. For clinical questions on implants specifically, they can contact Dr. Öztürk directly.

Will my UK dentist handle the aftercare?

In most cases, yes. The complete records pack (lot certificate, surgical report, CBCT in DICOM) is NHS-compatible and recognised by UK private practices — your dentist can carry out hygiene appointments, routine check-ups, and annual reviews without issue. Under BDA and NHS guidelines, UK dentists cannot refuse emergency treatment based on treatment abroad. For implant-specific clinical questions they can contact us directly; Dr. Öztürk replies personally.

Do you have partner dentists in the UK?

In development. We are qualifying local partner dentists across our top incoming UK destinations (London, Manchester, Birmingham, Edinburgh, Glasgow first). Equivalent networks are being built across our eight home markets — UK, Germany, Austria, Switzerland, Netherlands, France, Italy and Spain. This is a phased build and a forward-looking differentiator — not a precondition. Layer 1 (clinic warranty + remote follow-up + return-flight clause) is fully active today and sufficient on its own. When you enquire, we tell you honestly what exists near you today.

How do I reach you if there's an issue?

Patient WhatsApp line (not the public number) — issued after your treatment. Typical reply within 30 minutes during clinic hours (Mon–Fri 09:00–18:00 Istanbul time), within 24 hours outside clinic hours. For urgent concerns: video consultation within 48 hours.

What exactly counts as a "covered complication"?

A material or clinical fault attributable to the clinic — e.g. implant failure from a material issue, crown fracture from a fit problem, occlusion issues arising from our treatment. Not covered: trauma (accidents, impact sports), documented poor oral hygiene, missed annual reviews, heavy smoking above documented thresholds. The full list is in the warranty document, readable before you book.

Does the aftercare cost extra?

No. All aftercare services (remote follow-up, video consultation, return flight for covered complications) are included in your treatment fee. You only pay your UK dentist separately for the annual clinical check-up — through NHS or private dental insurance, as normal.

Warranty in writing · before you book

Request the warranty document before you decide.

Full transparency. No small print added later. You hold the signed document before any fee is paid.