ESE & AAE Member · Straumann · Neodent · Nobel Biocare · Since 1985
Many UK patients who reach us have had a previous experience that did not go well — sometimes overseas, sometimes at home. They arrive cautious, with reasonable doubt. This page sets out, plainly, how the first contact works, what gets agreed before you fly, and what your first day at the clinic actually looks like. The plan is finalised in writing before any flight is booked. Nothing is decided in the chair.
Consultation room · NişantaşıFrom thousands of first conversations, the same six concerns come up. We name them openly — and we explain how we handle each one.
UK English throughout. Dr. Cansu Öztürk speaks English; reception, nursing and the aftercare coordinator are all English-speaking. WhatsApp correspondence and every document — treatment plan, consent form, warranty terms — in English.
No chair-side upsell. The plan is finalised in writing before you fly. The first clinic visit is a clinical reaffirmation, not a sales meeting. If a clinical finding genuinely requires a change, it is discussed openly with options and costs in writing — the decision sits with you.
"We fly you back" is a contractual clause, not a marketing line. For covered complications within the warranty period (10 years implants / 5 years crown & veneer / 2 years endo / 1 year soft tissue), GC covers the return flight, hotel, transfer and corrective treatment. Warranty in detail →
Sedation in graded stages: nitrous oxide (N₂O), oral sedation, or IV sedation with a qualified anaesthetist on site for longer procedures. Discussed in the free video consultation in advance — no surprise on the day. Sedation pathway →
UK GDPR Article 9 (special-category health data): explicit consent before any upload. Encrypted transfer. Deletion at your written request, any time. Privacy policy →
Yes — explicitly welcome, including in the consultation room for the first appointment. For travel and accommodation we recommend the Couples or Family Package. Couples Package →
Twenty minutes with Dr. Cansu Öztürk personally. You show what's bothering you on a smartphone camera, or upload a panoramic X-ray / CBCT (UK GDPR Art. 9 consent). You hear a first clinical assessment, the realistic treatment options, and a rough cost corridor. No payment. No commitment.
Slots: Mon–Fri 09:00–17:00 UK time. Book via the online consultation form or WhatsApp. Book consultation →
Within 2–4 hours of the video consultation you receive a written plan in English — by treatment, with itemised GBP pricing, materials specification (Straumann or Nobel with model and size, or Neodent value alternative where indicated), expected duration, number of trips. You can show the plan to your UK dentist, your private insurer, or simply sleep on it before you decide anything.
Included: warranty matrix (10 / 5 / 2 / 1 years), schedule, accommodation and transfer options, total cost in GBP. Warranty terms → · Cost vs UK private →
The plan was already agreed in writing. The first clinic day reaffirms it clinically. A typical morning:
What this is not. It is not the moment of "deciding to go ahead" — that decision was made before the flight was booked. It is the moment of clinically reaffirming what we already agreed. Treatment then begins on the schedule already in your plan.
Once treatment is under way, the structure is built around your comfort:
Trip length: 5–7 nights for most treatments; 10–14 nights for full-mouth rehabilitation. Plan your stay → · Sedation options →
"I'd braced myself for sales pressure. Instead I got 90 minutes of actual conversation, the plan to take home — and the line: 'sleep on it.' That made the difference."
— Mrs M. · Manchester · 2024
"IV sedation finally let me sit through what 30 years of dental anxiety had stopped me from doing. Discussed in detail in the video call beforehand — no surprise in the chair."
— Mr K. · Edinburgh · 2024
"My husband sat in for the first appointment. That alone built the trust. By the second visit — the actual treatment — I was relaxed."
— Mrs S. · London · 2024
Quotes shared with explicit patient consent under UK GDPR. More on the Reviews page →
No. The plan was agreed in writing before you flew. The first clinic visit reaffirms it clinically. Treatment then begins on the schedule already in your plan — there is no separate moment of "deciding to commit", because that decision was made earlier.
Yes. UK English. Dr. Cansu Öztürk speaks English; reception, nursing and the aftercare coordinator are all English-speaking. WhatsApp correspondence and every document — treatment plan, consent forms, warranty terms, aftercare instructions — in English.
Yes — explicitly welcome, including in the consultation room for the first appointment. For travel and accommodation we recommend the Couples or Family Package, which covers the companion's stay.
Sedation in graded stages: nitrous oxide (N₂O), oral sedation, or IV sedation with a qualified anaesthetist on site. Discussed during the free video consultation in advance — no surprise on the day.
Reception with tea or water, 20 minutes of medical history with Dr. Öztürk personally, intra-oral photos and CBCT (UK GDPR Art. 9 consent), 30–45 minutes plan reaffirmation. The plan is the one you already agreed; treatment begins next on the schedule.
Full FAQ: Frequently asked questions →
Twenty minutes of video consultation with Dr. Cansu Öztürk personally. In English, no obligation. You hear an honest clinical assessment, a cost corridor and the realistic options — long before you book a flight.
