ESE & AAE Member · Straumann · Neodent · Nobel Biocare · Since 1985
Around 70 % of our new patients come to us through referrals. That is no accident — it is the result of a clinical practice geared to long-term relationships rather than first-time purchases. If you are pleased with your treatment and you would like to mention us to a friend, a colleague or a family member: thank you. We have a structured referral programme through which both sides receive a fair benefit, without turning the relationship into a business transaction.
Word-of-mouth since 1985 · daughter with granddaughter · three generationsA thank-you for every successful referral (your referred friend actually comes for treatment). The credit is applied to your next treatment, an aftercare visit or a family member's treatment. Alternatively, on request, we donate the same amount in your name to a dental aid charity (Dentaid, Bridge2Aid).
Up to £680 saving on larger packages. Applies to package prices from £1,700 (single treatments under £1,700, such as whitening alone, are excluded). Combinable with the family package discount — the larger of the two applies, not both.
By email to [email protected] or on WhatsApp. We send you a personal code (for example "MARIA-K-4722").
By email, text or in person — whichever suits you. No deadlines, no expiry pressure (the code is valid for 24 months).
At first contact with us (written-plan request, video consultation or form). We note "Referred by Maria K."
If the referred patient actually starts treatment, the discount is applied to their invoice. Your £170 credit is added to your account. We confirm both by email.
A recommendation has a different character from marketing. When you mention us to a friend, you are doing so on the basis of your personal experience — not because we are incentivising you. That authenticity is the value. An overly aggressive incentive system destroys it: if you received £400 per referral, you would mention us to anyone, including those for whom we are not the right fit.
That is why our £170 for you plus 10 % for the new patient sits in the moderate range. It is recognition of your time and the quality of your referral, not a commercial incentive. And we deliberately have no chain incentives ("refer 5 people and receive X"). Each referral is considered and rewarded on its own.
We also ask you: refer us only to people for whom we are likely to be the right fit. If your friend is highly anxious and needs short distances, we are probably not the right choice — please do not refer us in that case, even if you forgo the £170. A poorly suited referral does us more harm than good.
If you do not have anyone in your circle who would benefit from treatment — or if making a referral does not suit your style — there are other ways:
By WhatsApp or email — that is all. We send you the code within 1–2 working days, even if your last treatment was years ago.
