Pain, swelling, a lost denture, a loose abutment screw, a fractured tooth after trauma — emergencies do not wait. If you are at home in the UK, WhatsApp reply within 30 minutes during business hours and a written plan within 4 hours. If you are in Istanbul, same-day clinical assessment.
Emergency triage protocolWe placed your treatment, and now there is a problem at home. Send a photo and a description on WhatsApp; we either refer to a vetted UK colleague in our follow-up network or organise your warranty-covered return to Istanbul. Aftercare protocol →
If you are still in Istanbul, you receive a same-day clinical assessment. Weekend and bank-holiday on-call cover. Denture issues, occlusal adjustments and small repairs handled directly.
Your treatment was carried out at another clinic and a complication has emerged. We will assess; where a lot number is available we can identify the implant brand. Complication review →
Not an emergency, but worth booking: staining, mild sensitivity, cosmetic concerns — these need a planned appointment, not the emergency pathway.
Send a photograph and a brief description. The coordinator triages within 30 minutes during business hours; we decide whether this is acute or planned.
Dr. Cansu Öztürk — endodontist with specialist training — reviews the imagery and records. A video consultation is set up where indicated. Written plan delivered within 4 hours.
If you are in the UK, we either refer to a vetted UK colleague in our follow-up network or organise your return to Istanbul. Where the issue is covered by our written warranty, return flight and accommodation are at our cost.
Post-treatment review, documentation update. Your case is added to your warranty file.
For an acute abscess, facial swelling that affects breathing or swallowing, or any airway concern, please contact your UK local emergency services first and message us in parallel. Remote triage from Istanbul must never delay local intervention. When distance is critical the life-saving step has to be local; our protocol then takes over.
WhatsApp reply within 30 minutes (business hours) · Written plan within 4 hours · Treatment begun within 72 hours.
